We take our customer’s privacy seriously and we will only collect, record, hold, store and use your personal information as outlined below.
You can visit our website, www.bhbhealth.com and browse without having to provide your personal details. During your visit to our website, you may remain anonymous and at no time would we be able to identify you unless you have registered an account (“BHB Account”) with us on our website and have logged on with your user name and password.
If you have any comments or suggestions, we would be pleased to receive them at our address or by contacting our Customer Service.
BHB does not sell, or trade customer’s personal information collected online with third parties.
Personal information collected online will only be disclosed within our corporate group and to third parties for the purposes for which it was collected, as authorised and consented by you. For example, the conduct of a sales transaction of a product of your choice on our website.
When you register a BHB account, or participate in any contest organized by us on our website or social media page,the personal information we collect may include your:
When you make a purchase on the BHB website, the additional personal information we collect may include:
Due to the range of services and products we provide, there may be circumstances where we may collect personal information of an individual other than that of BHB customers to fulfil the order of a BHB customer (for example, BHB gift cards). In these circumstances, the relevant BHB customer confirms and warrants that he/she has obtained the consent of such individual for the personal information of such individual to be collected and processed by us.
The mandatory personal information we collect from you will be used and or shared within our corporate group and to third parties for one or the following purposes:
Subscription to our marketing and promotional materials
In addition to the personal information outlined above, when you register a BHB account with us, you shall be asked if you would like to subscribe to our marketing and or promotional materials from time to time. These marketing and or promotional materials may come from within company wholly or through affiliation with third parties. If you choose to so subscribe, you are deemed to have consented to us processing within our company and or third parties your personal information for this purpose. You can always choose to unsubscribe from marketing information at any time by opting for the unsubscribe function within the electronic marketing material.
Accessing Actual Orders
Your actual order details may be stored with us but for security reasons, cannot be retrieved directly by us. However, you may access this information by logging into your account on the website. Here, you can view the details of your orders that have been completed, those which are open and those which are to be dispatched as well as administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for any misuse of passwords unless this misuse is through our own fault.
We may transfer your Personal Data to places outside Malaysia when carrying out any of the purposes stated herein.
BHB ensures that all information collected will be safely and securely stored. We protect your personal information by:
BHB uses 128-bit SSL (Secure Sockets Layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.
We will not share your information with any other organisations other than our company and those third parties directly related to and necessary for the purchase of products, delivery of the same and purpose for which you have authorised. In exceptional circumstances, BHB may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or required by the law. BHB is committed to complying with the Personal Data Protection Act 2010, in particular, its policies as well as corresponding guidelines and orders.
If you believe that your privacy has been breached by BHB please contact Customer Sevice and we will resolve the issue.
We will only retain your information for as long as necessary to fulfil our obligations in respect of the purposes specified herein and to all other purposes that are related thereto and/or purpose(s) for which it was collected or to comply with legal, regulatory and internal requirements.
When you visit BHB, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
This information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide. This data will not be used in association with any other personal information.
Please note that the accuracy of your personal information provided to us is essential. You are responsible for informing us about changes to your personal information or in the event you believe that the personal information we have about you is inaccurate, incomplete, misleading or not up-to-date.
You can access and update your personal information anytime by accessing your account on BHB website.
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact our Customer Service.